Last updated: July 25, 2026
We want you to receive the item you ordered in good condition. Because most merchandise is made to order, returns for preference, fit, or change of mind are generally not accepted unless required by law.
Damaged, defective, or incorrect items
Contact Contact the club within 30 days after delivery if an item is damaged, materially defective, or different from what you ordered. Include the order number, a description, and clear photos of the item, packaging, and shipping label. If approved, we will provide a replacement, refund, or other legally required remedy at no additional product cost.
Size, color, and preview differences
Check the product description and size information before ordering. Reasonable differences between screen colors, artwork previews, print placement, and the finished made-to-order product are not defects. An incorrect size or option selected by the customer is not eligible for a return unless applicable law requires otherwise.
Cancellations and changes
Contact us immediately if an order needs to be changed or canceled. We will try to help, but production may begin quickly; after production starts, cancellation or modification may not be possible.
Authorized returns and refunds
Do not mail an item without written return instructions. Unauthorized returns may not be accepted. When a return is approved, follow the provided deadline and packaging instructions. Approved refunds are issued to the original payment method. Financial institutions may need additional business days to post the credit. Original shipping charges are refunded only when required by law or when the return results from our error.
Non-returnable items
Customized or personalized goods, gift cards, digital goods, used or washed items, and items damaged after delivery are non-returnable except where defective or where applicable law provides a right to return.
This policy does not limit any non-waivable consumer rights.