Help article

What should I do about a wrong or damaged item?

Updated October 11, 2026

Tell the team what arrived

Open a ticket for the relevant order and describe the item you received and the issue you found. Attach clear photos when the ticket form makes attachments available.

Do not include payment-card information or unrelated personal information.

Was this article helpful?

No ratings yet.

Still no luck? We can help!

Get in touch with our friendly support team.

Submit a request